Book Details

Ultimate Digital Trust for Governing Service Assurance provides a practitioner-focused, comprehensive governance and assurance architecture for embedding measurable trust into these technology ecosystems. The book integrates ITIL-aligned service management, ISO standards (27001, 20000-1, 42001), AI governance principles, risk management frameworks, and cyber resilience controls into a unified operating model. It explains how to design traceable workflows, implement control validation mechanisms, establish continuous auditing pipelines, and generate defensible trust metrics across AI-enabled and automated environments. Readers will learn how to structure governance layers, map regulatory requirements to operational controls, embed accountability into decision systems, and operationalize maturity models that quantify trust performance across services and platforms. Designed for IT leaders, service managers, governance professionals, AI oversight teams, and risk practitioners, this book enables organizations to align digital operations with compliance obligations, ethical AI standards, and measurable business outcomes.

Author Description

Sankarsan Biswas is a Digital Trust and IT Service Management advisor with more than 25 years of global experience across banking, aviation, telecom, and critical infrastructure. An ITIL Master and PeopleCert Ambassador, he is the author of multiple books on ITSM, AI governance, and service assurance.

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