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The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles.
Sankarsan Biswas is a seasoned IT professional with over three decades of rich experience in the industry. As an ITIL Master, ITIL 4 Managing Professional and ITIL 4 Strategic Leader, and an ITIL V3 Expert, Sankarsan brings a wealth of expertise to the table. His dedication to driving enterprise transformations is evident through his commitment to leveraging renowned governance frameworks such as ITIL and COBIT. Throughout his career, Sankarsan has demonstrated proficiency in various areas including IT Service Management (ITSM), data center operations, service desk management, project and program management, cloud computing, and disaster recovery/business continuity planning. His skill set also encompasses leadership, global service delivery, vendor management, and exceptional people management Skills. Sankarsan's professional journey includes significant achievements such as completing ITSM consultancy assignments for multinational corporations, managing ITSM process review engagements for financial organizations, and implementing ITIL governance models in service delivery. He has successfully managed end-to-end service delivery and infrastructure support for global clients, emphasizing service level management and service desk operations. With a career contour spanning across roles such as ITSM consultant, project manager, practice head, freelance ITIL trainer, and academic head, Sankarsan has acquired a diverse skill set and industry knowledge. He has contributed to the development of ITSM practices, supported business development initiatives, led work delivery, managed client relationships, and facilitated training and development programs. Sankarsan's academic background includes a Bachelor of Science in Mathematicsfrom Mumbai University, complemented by a range of professional certifications including ITIL Master, ITIL 4 Strategic Leader, ITIL 4 Managing Professional, ITIL V3 Expert, and COBIT Foundation, among others. He has also pursued courses in ISO lead auditing, cloud computing, and IT service management. Beyond his professional endeavors, Sankarsan is multilingual, proficient in Bengali,English, Hindi, and Marathi. He resides in Kolkata and remains dedicated to driving excellence in IT service management, contributing his expertise to organizational growth and success.
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